A Little Problem with Gmail - Give us a hand!

If you use Gmail, you've probably noticed that in the last few weeks, all emails from Jimdo have been landing in your spam folder.


The affected messages:

  • Welcome emails after you create a new Jimdo page
  • Notification emails when someone leaves a message or comments on your site
  • Updates from Jimdo (like the newsletter

We're working on getting this fixed, but you can help too:

Don't panic - you've received the email, it just might be in your Spam folder.

Tell Gmail that messages from Jimdo aren't spam by clicking on "Not Spam" once you've opened it.


We been in contact with Gmail several times about this issue, but they haven't responded yet. If enough Jimdo users click on "Not Spam," the Google bots that decide what's spam and what isn't will hopefully get the message that people want to receive these emails!

Thank you for taking the time to help us with this! And we're very sorry and apologize to those of you who haven't been receiving emails from us.


If you - even after looking in the spam folder - still don't see the email you're expecting from us, please contact us again at We'll be able to happy to send it again!

Comments: 6 (Discussion closed)

  • #1

    Florian (Wednesday, 10 February 2010 20:44)

    I noticed this problem. I didn’t get a few e-mail for Guestbook entires. After a while I’ve found the mails in Spam. Now i’ve already clicked to „Not Spam“ and it works right :)

  • #2

    Robert (Thursday, 11 February 2010 14:36)

    You are not using a SFP record or DKIM authentification as I can see here:
    Setting up these records in your domain settings should help your deliverability. Let me know if you need any help.

  • #3

    sonu (Thursday, 11 February 2010 18:26)

    our blog any reigns removed?

  • #4

    renus (Saturday, 27 February 2010 14:41)


  • #5

    ivyjaderocks (Wednesday, 10 March 2010 19:35)

    ok i don't understand. i mean, i typed in the name of my website and i couldent find it at all please, HELP!!!

  • #6

    Powen (Wednesday, 10 March 2010 19:38)

    ivyjaderocks, could you explain what you're having a problem with? Can you access your Jimdo site?