Cancellation Policy and Form

Not happy with your Jimdo subscription? We are sorry to see you go. You can cancel your service contract and receive a full refund within 14 days of your purchase. You do not need to provide a reason, though we always appreciate hearing what we could have done better. 

Please contact our Customer Support Team to cancel your contract. Cancellation requests must be received in writing (via letter, fax, or email) or by using the form attached below. You can email our Support Team directly at

Your cancellation request must be received in writing before the 14-day deadline in order to receive your refund. After the 14-day window, you may cancel your contract at any time, but no refund will be provided.

Effects of cancellation

If you cancel your contract within the 14-day window, we will process your refund within two weeks of receiving your cancellation request. We will return your payment using the same method that you originally used.


Once the cancellation is completed, Jimdo will delete all domains associated with the contract (unless they have already been moved to another provider) as well as any email account(s) associated with those domains.


Your contract period begins after this policy has been provided to you in text form, but not before formation of the contract and not before our compliance with our information obligations consistent with Article 246 §2 in conjunction with §1 sections 1 and 2 of the Introductory Law of the German Civil Code  (EGBGB) as well as  our obligations under §312e section 1 clause 1 of the German Civil Code (BGB) in conjunction with the Article 246 §3 of the EGBGB. Timely submission of the cancellation notification is sufficient to ensure cancellation. Cancellation notices should be sent to, or Jimdo GmbH, Cancellations, Stresemannstr. 375, 22761 Hamburg, Germany.

Jimdo Cancellation Form
Adobe Acrobat Document [11.9 KB]