Cancellation Policy and Form

You can cancel your agreement to this service contract in writing (via letter, fax, or email) or by using the form attached below without stating any reasons within 14 days. This period begins after this policy has been provided to you in text form, but not before formation of the contact and not before our compliance with our information obligations consistent with Article 246 §2 in conjunction with §1 sections 1 and 2 of the Introductory Law of the German Civil Code  (EGBGB) as well as  our obligations under §312e section 1 clause 1 of the German Civil Code (BGB) in conjunction with the Article 246 §3 of the EGBGB. Timely submission of the cancellation notification is sufficient to ensure cancellation. Cancellation notices should be sent to,, or Jimdo GmbH, Cancellations, Stresemannstr. 375, 22761 Hamburg, Germany


Jimdo Cancellation Form
Adobe Acrobat Document [11.9 KB]


It is sufficient if the date that you send off the cancellation form is before the deadline. The cancellation does not need to be processed before the deadline. 


Effects of cancellation

After you cancel your contract, we are obligated to return to you all of the money that you have paid within 14 days of receiving your cancellation request. We will return the payment using the same method that you originally used.


Once the cancellation is completed, Jimdo will delete all domains associated with the contract (unless they have already been moved to another provider) as well as any email account(s) associated with those domains.