{"id":4448,"date":"2018-06-01T16:43:22","date_gmt":"2018-06-01T14:43:22","guid":{"rendered":"https:\/\/www.jimdo.com/blog\/?p=4448"},"modified":"2023-09-04T12:11:08","modified_gmt":"2023-09-04T10:11:08","slug":"deal-with-negative-comments","status":"publish","type":"post","link":"https:\/\/www.jimdo.com/blog\/deal-with-negative-comments\/","title":{"rendered":"How to Deal with Negative Blog and Social Media Comments"},"content":{"rendered":"\n

Positive feedback is always nice but more often than not you\u2019ll also encounter the flip side: negative comments on your website or social media profiles. Then what do you do? Ignore them? Probably not the best idea. We explain how to master tricky situations with the right strategy.<\/span><\/p>\n\n\n\n

As a business owner, you probably appreciate the direct contact with customers. At least most of the time. Online, the world looks a little different. Criticism can be rudely formulated and posted anonymously, or with half-truths that are publicly posted and misleading for other customers.<\/span><\/p>\n\n\n\n

If you have a Facebook page for your business<\/a> or commenting enabled on your website, you\u2019re probably already aware of this. There are generally two different types of negative criticism:<\/span><\/p>\n\n\n\n

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  1. Criticism from disappointed customers.<\/strong> Your customers publicly post about what they disliked. This can be constructive and some may just be irritated with their experience.<\/span><\/li>\n\n\n\n
  2. Comments by “trolls.”<\/strong> This refers to users whose sole aim is to provoke a response in your network and “stir the pot.”<\/span><\/li>\n<\/ol>\n\n\n\n

    So what\u2019s the best way to deal with these comments, without breaking off the nice part of customer contact?<\/p>\n\n\n\n

    React proportionally<\/h2>\n\n\n\n

    Some companies and especially the media have become known in the digital world for their particularly clever answers on social media.<\/span><\/p>\n\n\n\n

    As a small business or freelancer who responds directly to comments from their own customers, however, it\u2019s good to be cautious. If you aren\u2019t dealing with politically emotional “trolls” but with actual customers then you should respond to any criticism as constructively as possible.<\/span><\/p>\n\n\n\n

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    Bring your business online with Jimdo.<\/h4>\n<\/div>\n\n\n\n
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    Start Now<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

    Reply to comments: do’s and don’ts<\/h2>\n\n\n\n

    Here are some easy guidelines to stick by when answering on social media and your website:<\/b><\/p>\n\n\n\n