Question 1

What is the EU legal guarantee notice?

Accepted Answer

The EU legal guarantee notice is a standardized, EU-wide notice about the legal guarantee. It tells consumers that when they buy goods, they have rights for at least two years if something is wrong with them – for example to a repair, a replacement, a price reduction or a refund. Officially, it’s called the “harmonised notice on the legal guarantee of conformity”. It’s sometimes also known as the “legal guarantee label”. Its text and design are fixed in all 24 official EU languages.

Question 2

What is the GARAN label?

Accepted Answer

The GARAN label shows that a product comes with a free commercial guarantee of durability from the producer – for more than two years and covering the whole product. It contains the producer’s name, the model identifier, the guarantee period in years and a QR code linking to information from the EU. Officially, it’s called the “harmonised label for the commercial guarantee of durability”. The name “GARAN” is based on the word for “guarantee” in many EU languages.

Question 3

When do the EU legal guarantee notice and GARAN label become mandatory?

Accepted Answer

The requirements apply in all EU countries from 27 September 2026. The legal basis is Directive (EU) 2024/825 together with Implementing Regulation (EU) 2025/1960, which specifies the design of the notice and the GARAN label. The obligations come from the Consumer Rights Directive 2011/83/EU as amended by Directive (EU) 2024/825 and apply through each EU country’s consumer law.

Question 4

Who needs to display the EU legal guarantee notice?

Accepted Answer

Every business that sells goods to consumers has to display it – online and in physical stores. This also applies to used goods and to products with digital elements, such as smartphones or smartwatches. Purely B2B sales and pure services such as coaching are not affected. If you only offer digital content or digital services, such as software or e-books, you have to point out the legal guarantee, but you don’t need the EU notice for it.

Question 5

When do I also need the GARAN label?

Accepted Answer

You only need the GARAN label if all of these conditions are met: the producer offers a commercial guarantee of durability that costs nothing extra, covers the whole product and lasts longer than two years – and has made this information available to you. You must not use the GARAN label for paid extended guarantees, guarantees on individual parts or guarantees you give yourself as the seller.

Question 6

Do I have to ask the producer if there’s a commercial guarantee of durability?

Accepted Answer

No, you don’t have to actively look into it. The obligation applies when the producer makes the information available to you – for example in the product data or guarantee terms. If you have this kind of information, you must display the GARAN label. If you sell products under your own name or brand, or import them into the EU, you are legally considered the producer yourself.

Question 7

Where do I have to display the legal guarantee notice and GARAN label in my online store?

Accepted Answer

Display the legal guarantee notice where the purchase decision is made: on the product page or centrally in the cart or checkout, in each case before the order is placed. A link only in the footer or in the terms and conditions is not enough. The GARAN label belongs only on the product detail page of the product concerned. In the cart, it would give the impression that the guarantee applies to all items – but you can also mention the guarantee during checkout. Online, the notice and the GARAN label must both be in color. After the purchase, the information must be provided on a durable medium, for example as a PDF in the order confirmation.

Question 8

I have a Jimdo store – do I need to do anything about the legal guarantee notice?

Accepted Answer

No. Since 14 September 2026, the legal guarantee notice has been automatically built into every Jimdo store with an online store plan: in the checkout as a link next to the terms and conditions and the cancellation policy, as a permanent link in the footer and as a PDF attached to every order confirmation. It appears in color, unaltered and in your website’s language, with a QR code and a text link to the EU page – at no extra cost and with no setup required.

Question 9

How do I add the GARAN label to my Jimdo store?

Accepted Answer

Create the label with the generator on this page and upload the PNG file as a product image for the relevant product. You can’t currently add images to the product description, so the product image is the way to go. Also add the producer’s full guarantee terms so they can be viewed before purchase, and send the label to your customers as a PDF after the order – for example together with the invoice.

Question 10

Can I change or customize the legal guarantee notice or GARAN label?

Accepted Answer

No. You must use the legal guarantee notice unaltered. On the GARAN label, you only fill in three things: the producer’s name, the model identifier and the guarantee period in whole or half years (e.g. 3 or 2,5). Colors, font, layout and QR code stay as they are. You can display the notice and the GARAN label larger or smaller, but you must not distort, crop or add to them.

Question 11

Which language does the legal guarantee notice have to be in?

Accepted Answer

The EU rules don’t explicitly require a specific language. The sensible choice is the language your store uses to address customers – and if you have several language versions, the matching one for each. Some EU countries explicitly require consumer information in their own language, for example France and Italy. The European Commission provides the notice in all 24 official EU languages. In a Jimdo store, it automatically appears in your website’s language. The GARAN label only comes in one version: it’s language-neutral and already includes the translations.

Question 12

Where do the QR codes on the legal guarantee notice and GARAN label link to?

Accepted Answer

Both QR codes lead to the EU’s Your Europe portal. The QR code on the legal guarantee notice leads to information about the legal guarantee in the relevant language, and the QR code on the GARAN label leads to information about the commercial guarantee of durability. Online, you can also offer the same pages as a clickable link – the European Commission recommends this. The check above shows you the right links.

Question 13

Do I also have to add a link to the EU page?

Accepted Answer

No, it’s not mandatory. However, in its guidelines the European Commission recommends offering a clickable link to the same page alongside the QR code – so customers on a smartphone can reach the information with a single tap. In a Jimdo store, this text link is already included with the legal guarantee notice.

Question 14

What if I sell on marketplaces like Amazon, eBay or Etsy?

Accepted Answer

The obligation applies to you as the seller – on marketplaces too. How you add the notice and the GARAN label there depends on the platform. It’s best to check which features your marketplace offers for this.

Question 15

What happens if I don’t display the legal guarantee notice or GARAN label?

Accepted Answer

Missing mandatory information is a breach of consumer law. This can lead to fines from consumer protection authorities and to legal action by competitors or consumer organizations, depending on the country. So it’s worth adding the notice and the GARAN label in good time.

Question 16

Does the GARAN label replace the guarantee terms?

Accepted Answer

No. The label is just a brief reference to the guarantee. The guarantor – usually the producer – must provide the full guarantee statement with all its terms on a durable medium no later than the time of delivery, for example as a PDF or on paper (Art. 17 of Directive (EU) 2019/771).

Question 17

Do I also need the legal guarantee notice and GARAN label in a physical store?

Accepted Answer

Yes, the obligation also applies in physical stores. Display the legal guarantee notice there in at least A4 size where it’s clearly visible, for example at the entrance or checkout counter. Attach the GARAN label to the product, the packaging or the shelf – printed at least 95 × 100 mm in size. In a physical store, you can also use the black-and-white versions. Some EU countries exempt everyday purchases that are completed on the spot from these in-store information requirements.

Question 18

Is the check free and what happens to my data?

Accepted Answer

Yes, the check is free and you can use it without signing up. Nothing you enter is stored or sent to Jimdo – everything happens right in your browser, including creating the GARAN labels.

Question 19

Is the check legal advice?

Accepted Answer

No. The check and the information on this page give you initial guidance based on your answers. They are not a substitute for legal advice. If you’re unsure whether and how the obligations apply to your store, get advice from a lawyer.

Topic	Legal guarantee notice	GARAN label
What’s it about?	A notice about the legal guarantee of at least two years	A free commercial guarantee of durability from the producer, lasting more than two years
Who needs it?	Every business that sells goods to consumers	Sellers whose products have such a producer guarantee – once the producer informs them about it
How many?	One for your whole store	One for each product concerned
Where in your online store?	Before the order is placed: on the product page or centrally in the cart or checkout	Only on the product detail page of the product concerned, not in the cart
After the purchase	On a durable medium, e.g. as a PDF in the order confirmation	Likewise, e.g. as a PDF by email – plus the full guarantee terms
What can you change?	Nothing – you only choose the language	Only the producer, model identifier and guarantee period
In your Jimdo store	Built in automatically – you don’t have to do anything	You upload the label as a product image and send it as a PDF after the order
Official name	Harmonised notice on the legal guarantee of conformity	Harmonised label for the commercial guarantee of durability

EU legal guarantee notice and GARAN label: What does your online store need?

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Legal guarantee notice

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Frequently asked questions about the EU legal guarantee notice and GARAN label

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